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ACTIONING · ALL CITIES · ALL PRODUCTS
Driver Action Dashboard
Weekly enforcement & training decisions
All metrics · All fleets
All metrics · All fleets
0
Drivers flagged
▲ 8% vs last week
0
High risk drivers
▲ 12% vs last week
ALL CLEAR THIS WEEK
%
Hard actions (blocks) share
0 blocks / 0 actions
To block
12
6%
3-day
6
▲ +2 vs last
7-day
3
▼ -1 vs last
10-day
2
- same
Indef.
1
▲ +1 vs last
Warnings
14
7%
Soft warning
10
▲ +3 vs last
Final warning
4
▼ -1 vs last
Phone train/SMS
0
0%
Call
0
- same
SMS
0
- same
In-person train
0
0%
+0% vs last week
Online train
180
87%
+0% vs last week
Top Performance Issues This Week
DIRC-triggered drivers
(1+ Limo / 2+ Taxi)
DIRC logic
Threshold
- Limo: flagged from 1+ DIRC in the selected week.
- Taxi: flagged from 2+ DIRC in the selected week.
Action escalation
- Limo 1 DIRC = soft warning.
- Limo 2+ DIRC: no prior bad week = final warning; 1 prior = 3-day block; 2 prior = 7-day block; 3+ prior = 10-day block.
- Taxi 2-5 DIRC: first occurrence = monitored only; 1 prior = final warning; 2 prior = 3-day block; 3+ prior = 7-day block.
- Taxi 6-7 DIRC = 10-day block; Taxi 8+ DIRC = indefinite block.
Interventions
- Online training: assigned for DIRC training-required drivers who are not Call or Office cases.
- Phone train/Call: assigned when the final action is 7-day block or 10-day block, or when the driver is critical.
- No SMS intervention is assigned for DIRC.
Critical
- Critical = 3 or more active issue groups in the same week: DIRC, repeat Acceptance, repeat Online hours, repeat Cancellations.
Priority: DIRC is checked first. If DIRC creates an action, it becomes the primary reason.
0
flagged
- same
0actioned for DIRC
Acceptance rate
(below 40%)
Acceptance logic
Threshold
- Bad week = acceptance rate below 40% in the selected week.
- Historical repeat count uses prior 4 weeks, excluding weeks where training was completed or a block was issued.
Action escalation
- Current bad week + 0 prior bad weeks = soft warning.
- Current bad week + 1 prior bad week = final warning.
- Current bad week + 2 prior bad weeks = 3-day block.
- Current bad week + 3+ prior bad weeks = 7-day block.
Interventions
- Online training: assigned for Acceptance training-required drivers who are not Call or Office cases.
- Phone train/Call: assigned when the final action is 7-day block or 10-day block, or when the driver is critical.
- No SMS intervention is assigned for Acceptance.
Critical
- Critical = 3 or more active issue groups in the same week.
Priority: checked after DIRC, before Online hours and Cancellations.
0
flagged
- same
0actioned for Acceptance
Driver cancellations
(above 30% & 3+ cancels)
Cancellation logic
Priority: checked after DIRC, Acceptance, and Online hours.
Threshold
- Limo only.
- Bad week = driver cancellation rate above 30% of accepted order tries AND more than 2 driver cancellations in the week.
Action escalation
- Current bad week + 0 prior bad weeks = soft warning.
- Current bad week + 1 prior bad week = final warning.
- Current bad week + 2 prior bad weeks = 3-day block.
- Current bad week + 3+ prior bad weeks = 7-day block.
- Prior bad-week count excludes weeks where training was completed or a block was issued.
Interventions
- SMS: assigned for drivers who received final warnings and 3-day blocks.
- Phone train/Call: assigned when the final action is 7-day block or 10-day block, or when the driver is critical.
Critical
- Critical = 3 or more active issue groups in the same week.
- For driver cancellations, it counts toward critical only when drivers receive final warning for cancellations.
0
flagged
- same
0actioned for Cancellations
Online hours
(below 4 hrs/day)
Online hours logic
Priority: checked after DIRC and Acceptance, before Cancellations.
Threshold
- Bad week = average online hours per active day below 4 hrs/day.
- Average is calculated from active days in the selected week.
Warnings / escalation
- Current bad week + 0 prior bad weeks = soft warning.
- Current bad week + 1 prior bad week = final warning.
Interventions
- SMS: assigned for drivers who received final warnings.
- Phone train/Call: assigned only if the driver is in the critical category.
Critical
- Critical = 3 or more active issue groups in the same week.
- For online hours, it counts toward critical only when drivers receive final warning for online hours.
0
flagged
- same
0actioned for Online hours
Drivers requiring action
| Driver ID | Company name | Metric | Metric value | Action | Action type |
|---|
Weekly trends - Actions & Metrics
Last 8 weeks. Click legend labels to toggle lines.
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Drivers in training
- vs last week
0
Still to complete
0% of this week's cohort
0
Pass rate on attempts
0 completed (passed + feedback)
0%
Training pipeline
Click a segment to filter the list0
0
0
0
Cohort splits
Click a row to filter · splits hide once that filter is set| Driver ID | Driver / Fleet | Phone | Type | Metric value | Product | Progress | Status | Attempts | Last activity | Source |
|---|---|---|---|---|---|---|---|---|---|---|
| Loading online training drivers… | ||||||||||
Analytics
Weekly trends & training effectiveness
All weeks mentioned across every chart on this page are performance-measurement weeks (Monday–Sunday), not the week training was sent. Drivers identified from that performance are sent training during the following week. Their post-training performance is then measured in the week after training is sent.
1 · Performance week
→
2 · Training sent the following week
→
3 · Performance measured the week after training
Last 4 weeks
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0
Avg weekly flagged
selected period
0
Trainings sent
0 completed
0%
Training completion rate
completed ÷ sent
0pp
Improvement uplift
treatment vs control
Flagged drivers by metric
Drivers breaching each metric threshold. % = metric drivers ÷ active drivers with at least 1 trip.
Actions issued
Warnings and blocks issued per week. % = actioned drivers ÷ active drivers with at least 1 trip.
Trainings sent vs completed
AssignmentsWeekly assigned training compared with pass/fail completions.
Training drop-off points
FunnelWhere drivers abandon the flow. Click a stage to see its weekly trend.
Click a funnel stage to view trend
Training vs improved
Completed vs improvedCompleted training drivers compared with drivers whose metric improved after training.
Pre vs post training - control vs treatment
Treatment = completed training. Control = final warning/block drivers who did not start.
Deep dive by week
| Week | Treatment drivers | Treatment pre | Treatment post | Treatment improved | Control drivers | Control pre | Control post | Control improved |
|---|
Training Eligibility Mapping
Choose which training types are eligible for each city and product segment.
Active mappings
0
of 24 possible
Unsaved changes
0
All changes saved
Eligibility matrix
Click a cell to toggle permanent eligibility.
| Dubai | Abu Dhabi | |||
|---|---|---|---|---|
| Training type | Taxi | Limo | Taxi | Limo |
| Loading mapping… | ||||
| Active per segment | 0 / 6 | 0 / 6 | 0 / 6 | 0 / 6 |
Assignment priority per segment
If a driver is eligible for multiple permanent trainings, P1 is shown to him first. A driver is able to undergo only one type of training at a time, decided by the priority set below.
Mapping summary
What each training currently applies to.
Add training type
Add YouTube links per language and upload optional quiz .txt files. Leave languages blank if not applicable.
Training name
Map to existing metric
Use this only for metric trainings. POD and Onboarding should stay as “No metric”.
Content per language
Use the standard quiz template. One workbook contains English, Hinglish, and Arabic sheets.
EN
English
English
HI
Hinglish
Hinglish
AR
Arabic
Arabic
Eligible cohorts
Fleet company
Leave the fleet list empty for all fleets. Add one or more fleet company IDs to limit this training.